You've got 30 days to send something back to us from the day you receive it. Items must be unworn and unwashed with the original labels attached.
Refunds - How long will my refund take?
We get it, waiting for a refund can suck. But please hang in there while we work on it. A typical refund will take up to 21 days; that's 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
All returns are quality checked - items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
If you've waited more than 30 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' page.
I am outside of the returns policy, can I return?
Over 30 days?We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 30 days.
Can I return more than one order in the same parcel?
If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund.
Have you received my returned item(s)?
It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
